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Acceptable Usage Policy

All Flighthost LLC customers must abide by the following Terms and Conditions:

WEB HOSTING SERVICE AGREEMENT

This Web Hosting Agreement (this "Agreement") sets forth the terms and conditions of your use of Flighthost LLC for web hosting services. You certify that you are at least 18 years of age. To become a Flighthost LLC account holder, you must read and agree to be bound by all terms and conditions of this Agreement, the fee schedules on the Online Order forms and any policies that are or may be published by Flighthost LLC. This Agreement will become effective when accepted by Flighthost LLC By posting notice 30 days in advance at a web page available on our web site (http://flighthost.com), Flighthost LLC may modify the terms and conditions of this Agreement or the prices of its services, as well as discontinue or change the services offered. You will be bound by the modified Agreement, prices and/or policies if you continue to use the services.

Flighthost LLC is the sole owner and operator of thePCIHost.com. For the purposes of this agreement, a client of thePCIHost.com is considered a full client of Flighthost LLC and agrees to and is bound by the complete agreement set herein. For the purpose of this document all references made to Flighthost LLC, Flighthost.com or thePCIHost.com are understood to mean Flighthost LLC.

1. Scope of Services and Your Obligations

1.1. This Agreement defines the terms and conditions of Flighthost LLC's services as offered by Flighthost LLC and used by you, including the provision of web hosting services on Flighthost LLC's servers and connectivity to the Internet (the "Services"). Flighthost LLC will provide the Services for the amount of server storage space selected in exchange for payment of fees and full compliance with the terms and conditions of this Agreement. In performing the Services, Flighthost LLC maintains control and ownership of any and all Internet protocol ("IP") numbers and addresses that may be assigned to you and reserves the right to change or remove any and all IP numbers and addresses at its sole discretion.

1.2. As part of the Services, Filghthost.com will also provide your own web-based control panel (the "Control Panel") containing links to your payment history, summaries of the Services you have chosen, newsletters and other current information.

1.3. You are responsible for producing, electronically uploading and maintaining HTML files, execution scripts, applets and applications (the "Upload Materials") to your website, and you hereby warrant that all Upload Materials shall be owned or properly licensed by you and shall not adversely impact the Services or violate any rights of any third parties. You are responsible for ensuring that all Upload Materials will function properly and as intended. You are responsible for all activity originating from your website, unless proven to be a victim of outside hacking or address forgery. You assume responsibility for all material on your website that may be put on by a third party (such as the usage of Free For All links pages). Use of the Services requires a certain level of knowledge in the use of Internet languages, protocols, and software, which can vary depending on your anticipated use and desired content of your website, and includes, but is not limited to, the following: web publishing requires knowledge of HTML, properly locating and linking documents, FTPing web contents, graphics, text, sound, image mapping, etc.; FrontPage web publishing requires knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability; CGI-scripts requires knowledge of the UNIX environment, tar and gunzip commands, Perl, CShell scripts, permissions, etc.; and mail requires knowledge of use of mail clients to receive and send mail, etc. You acknowledge that you have the necessary knowledge to create, modify and maintain your website. Flighthost LLC assumes no responsibility to provide you with such knowledge.

1.4. In connection with the Services, Flighthost LLC may provide for your use certain tools and software, including, but not limited to, certain specialty scripting software and/or certain programming language software for designing websites (collectively, the "Tools"). Access to these Tools may be accessed via your Control Panel. These Tools are copyrighted and proprietary property owned by Flighthost LLC. To the extent that such Tools are provided to you, you are granted a nonexclusive, nontransferable license to use the Tools in object-code form only for your internal use, solely in connection with the Services provided under this Agreement.

1.5 Every hosting account with Flighthost LLC features a 30-day money back guarantee. If you choose to cancel your account within the first 30 days and notify us by calling the Customer Service number or using the form located at: http://flighthost.com/forms/close_account.php, we will refund all routine account fees, exclusive of any set up or domain names fees. Accounts closed after 30 days do not qualify for refund of any pre-paid fees. Fees for additional services such as custom website programming, PCI Scanning Service, SSL Certificates and Search engine optimization are not refundable.

1.6. For server restoration purposes only, Flighthost LLC makes full back-ups of websites weekly, and backups of new/changed data nightly; however, Flighthost LLC makes no guarantees of any kind, either expressed or implied, as to the integrity of these back-ups. You are responsible to maintain local copies of your website. If loss of data occurs due to an error of Flighthost LLC, Flighthost LLC will attempt to recover the data for no charge. Otherwise, Flighthost LLC will attempt to recover the data from the most recent archive for a $50 fee.

1.7. Flighthost LLC reserves the right to monitor its systems electronically and to access and disclose any information as permitted or required by any law, regulation or other governmental request to operate its systems properly, to protect itself or its accountholders or for any other reason it in good faith deems necessary. Flighthost LLC will fully cooperate with law enforcement authorities in investigating suspected lawbreakers and reserves the right to report to law enforcement any suspected illegal activity it becomes aware of. It is not Flighthost LLC's intention that its Services or facilities be used in contravention of the Communications Decency Act of 1996 (the "CDA") or any other applicable law.

1.8. You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the "DMCA") and acknowledge that Flighthost LLC is a "service provider" under the DMCA and is therefore immune from liability under the DMCA, including 17 U.S.C. § 512. Consistent with the DMCA, Flighthost LLC will accommodate standard technical measures used to identify and protect copyrighted works, and, as further described herein, Flighthost LLC has a policy of terminating accountholders who are copyright infringers.

1.9. Websites are unmodified forums containing the personal opinions and other expressions of the persons who post entries on a wide range of topics. Neither the content of websites located on Flighthost LLC's servers nor the links to other websites are screened, approved, reviewed or endorsed by Flighthost LLC. Flighthost LLC is not a publisher of any of the content of websites, or of any content that may be available through the links to and from them, and is acting solely as an Internet web-hosting service provider. The text and other material on such websites are the opinion of the specific author and are not Flighthost LLC's statements of advice, opinion or information.

2. Limited Warranty; Limitation of Liability; Indemnification

2.1. Limited Warranty. You acknowledge that the Services are provided "as is." Neither Flighthost LLC , nor any of its employees or agents, warrants that the Services will be uninterrupted, error free or free from viruses or other harmful components. Flighthost LLC is not responsible for and hereby disclaims any warranties, either expressed or implied, regarding the quality, accuracy, or validity of the data and/or completeness, noninfringement, merchantability or fitness for a particular purpose of information available on its servers or residing on or passing through its interconnecting networks. Use of information obtained from or through the Services is at your risk. Under no circumstances will Flighthost LLC be liable to you or any other person for any loss or damage caused by your reliance on information available on its servers or obtained through the Services.

2.2. Limitation of Liability. IN NO EVENT SHALL Flighthost LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE FLIGHTHOST LLC'S SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF FLIGHTHOST LLC'S SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF FLIGHTHOST LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL FLIGHTHOST LLC'S MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO FLIGHTHOST LLC FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS. TO THE EXTENT APPLICABLE STATE LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FLIGHTHOST LLC'S LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

2.3. Indemnification. You agree to indemnify, defend and hold Flighthost LLC and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto Flighthost LLC's servers. Such liabilities may include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to Flighthost LLC's equipment or to any other accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees; (c) any personal injury or property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by Flighthost LLC's gross negligence or willful misconduct; and (d) any other damage arising from your equipment or your business.

2.4. With respect to PCI Certification and Security scanning, Flighthost LLC does not warrant that the existence of any such certification nor the passage of any security scanning completed by Flighthost LLC or an authorized third party constitutes any guarantee against intrusion, denial of service attacks, theft of data or any other malicious activity against any component of the network, computer servers, or any individual websites hosted by Flighthost LLC. PCI Certification and a successful security scan only signify that the server and network meets current criteria set by the PCI Security Standards Council. Client assumes all legal and monetary liability levied against them by third parties for all activities related to PCI Security Standards and ecommerce transactions conducted on or through any network owned, controlled, operated or contracted for by Flighthost LLC and agrees to hold harmless Flighthost LLC for any such liability and or losses.

3. Payment of Fees

3.1. Flighthost LLC will publish a notice of fee increases 30 days before such increases take effect on the web site. A listing of current monthly and/or annual fees can be found at the http://flighthost.com.

3.2. You agree to provide Flighthost LLC with accurate and complete billing information, including your legal name, address, telephone number, e-mail address and applicable payment date and to update this information immediately if any change occurs. You must secure your account with a valid credit card. Payments must be submitted in advance of receiving the Services.

3.3. You acknowledge that Flighthost LLC will bill your credit card prior to the Payment Interval you have chosen. You authorize automatic billing by Flighthost LLC on an on-going basis during the term of this Agreement. Your account will automatically renew unless cancelled prior to the renewal date. Reminder invoices will be sent 30 days before your renewal.

3.4. Delinquent accounts are those that remain unpaid at the beginning of the next Payment Interval. The Services will be suspended after 7 days of your account being delinquent, and Flighthost LLC will insert a message at your website indicating your suspension that visitors to your website will see. Notwithstanding any other rights Flighthost LLC may have in this Agreement, all of your website contents will be destroyed if your account is delinquent for 21 days. Flighthost LLC accounts continue to accrue charges while they are delinquent or if the Services are suspended.

3.5. You acknowledge responsibility for your account until payment in full is made.

3.6. Flighthost LLC will not allow any changes to your domain name registration at any time that your account is past due. Accounts closed for non-payment with domain names purchased through Flighthost LLC or it's agent will forfeit ownership of their domain names until the account is paid in full.

3.7 In the event a user has multiple accounts and any of those accounts become past due under the terms listed above all accounts owned by the user are subject to suspension until the user pays any past due amounts.

3.8 Flighthost may at it's discretion submit past due accounts to the collection agency of our choice after the account is at least 30 days past due. In the event Flighthost submits your information to a collection agency a fee of 25% of your past due balance will be added to your account.

4. Acceptable Uses

4.1. Use and Misuse of the Services. All complaints of abuse, violation and misuse of the Services, whether described in this Section 4 or otherwise, shall be investigated promptly. If you are not sure if your actions will be an abuse, violation or misuse, please ask first: admin@fligthost.com.

You are responsible for all use of your website, with or without your knowledge or consent.

You agree to use the Services only for lawful purposes, in compliance with all applicable laws. Illegality includes, but is not limited to, drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEGs, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law, such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited.

When Flighthost LLC becomes aware of possible violations of this Agreement, Flighthost LLC may initiate an investigation that may include gathering information from you and the complaining party, if any, and examination of material on Flighthost LLC's servers. Flighthost LLC, in its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis. Violations of this Agreement could subject you to criminal or civil liability.

BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD FLIGHTHOST LLC HARMLESS FROM ANY CLAIMS RELATING TO ANY ACTION TAKEN BY FLIGHTHOST LLC AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS MEANS THAT YOU CANNOT SUE OR RECOVER ANY DAMAGES WHATSOEVER FROM FLIGHTHOST LLC AS A RESULT OF FLIGHTHOST LLC'S DECISION TO REMOVE MATERIAL FROM ITS SERVERS, WARN YOU, SUSPEND OR TERMINATE YOUR ACCOUNT, OR TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF FLIGHTHOST LLC'S CONCLUSION THAT A VIOLATION HAS OCCURRED. THIS WAIVER APPLIES TO ALL VIOLATIONS DESCRIBED IN THIS AGREEMENT.

4.2. Use and Misuse of Materials. Materials in the public domain (e.g., images, text, and programs) may be downloaded or uploaded using the Services. You may also re-distribute materials in the public domain. You assume all risks regarding the determination of whether the material is in the public domain.

You are prohibited from storing, distributing or transmitting any unlawful material through the Services. Examples of unlawful material include, but are not limited to, threats of physical harm, child pornography, and copyrighted, trademarked and other proprietary material used without proper authorization. Pornography and sex-related merchandising, or links to such material, even if legal, are not acceptable uses of Flighthost LLC's servers. You may not post, upload or otherwise distribute copyrighted material on Flighthost LLC's servers without the consent of the copyright holder.

Unacceptable uses of website content also include the presence of the following programs or the activities associated with them, regardless of whether or not any actual intrusion results in the corruption or loss of data: server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network; attempts to circumvent any user authentication or security of host, network, or account; accessing data not intended for user; probing the security of any network; spawning dozens of processes; port scans, ping floods, packet spoofing, and forging router information; denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land and teardrop; promulgation of viruses; and IRC bots, such as eggdrop or BitchX.

Flighthost LLC supports free speech on the Internet and will not suspend or cancel your account simply because it disagrees with your views expressed at your website. However, examples of unacceptable activities include posting private information about a person without his or her consent, defaming a person or business, and knowingly making available code that will have a deleterious effect on third-party computers. Where there are allegations that your on-line activity has violated the legal rights of a third party, Flighthost LLC will not substitute itself for a court of law in deciding tort claims raised by the third party.

4.3. Email Use. Unacceptable affronts to netiquette and unacceptable activities include, but are not limited to, the following: spamming (sending unsolicited advertising to those with which you have no existing business relationship and posting off-topic advertising in newsgroups); spoofing (using a return email address that is not the valid reply address of the sender or sending an email message that does not contain enough information to enable the recipient to identify you); passive spamming (promoting a website hosted by Flighthost LLC by spamming from some other source); trolling (posting controversial messages in newsgroups to generate responses); mailbombing (inundating a user with email without any serious intent to correspond or sending large or multiple files to a user); generating a higher volume of outgoing mail than a normal user (over 10% of available system resources); propagating chain letters; and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distribute unsolicited email. If you are repeatedly mailbombed or attract such behavior, the Services will be terminated.

You should not send email to any user who does not wish to receive it, either at Flighthost.com or elsewhere. Flighthost LLC recognizes that email is an informal medium; however, you must refrain from sending further email to a user after receiving a request to stop.

You may not alter the headers of email messages to disguise their identity or to prevent users from responding to the messages. Flighthost LLC may disclose the usernames of accounts responsible for forged email messages to system administrators or users requesting the information.

Violations of the Flighthost LLC policies outlined herein can sometimes result in massive numbers of email responses. If you receive so much email that Flighthost LLC's resources are affected, Flighthost LLC staff may shut down your mailbox.

4.4. System Security. You are prohibited from utilizing the Services to compromise the security of system resources or accounts on servers at Flighthost LLC or at any other site. Use or distribution of tools designed for compromising security or containing viruses or trojans are prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

If you are involved in violations of system security, Flighthost LLC reserves the right to release all usernames of users involved in such violations to system administrators at other sites in order to assist them in resolving security incidents.

4.5. System Resources. System abuse includes any use of Flighthost LLC resources that disrupts the normal use of its servers or services for others. Examples of system abuse include running excessive numbers of processes or consuming excessive amounts of CPU time, memory or disk space.

Any usage of 10% or more of Flighthost LLC's system resources is an undue burden on Flighthost LLC's system and is unacceptable. If your usage ever exceeds 10% of system resources, your account may be terminated immediately and without prior notice.

Further, running programs in the background on a Flighthost LLC server without Flighthost LLC's prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, more then 1,000 emails a day and the like are not acceptable uses of Flighthost LLC's servers.

5. Flighthost LLC's Right to Terminate Agreement

(a) Flighthost LLC reserves the right to suspend or terminate the Services to you and remove or prevent access to any material from your website at any time, without prior notice or liability, for any conduct that Flighthost LLC, in its sole discretion, believes violates this Agreement or is otherwise harmful to Flighthost LLC's interests or the interests of other accountholders. (b) Flighthost LLC also reserves the right to comply with the take-down provisions of the DMCA and to seek injunctive, declaratory, interpleader or other judicial or equitable relief (and, pending such action, to suspend all access to your website) if any third-party claim is made that your website content or use violates any of the acceptable uses or your obligations or representations described in this Agreement.

6. Cancellation of Accounts

6.1. You may cancel your Flighthost LLC account by calling Customer Service or by using the form located at: http://flighthost.com/forms/close_account.php Accounts closed after 30 days do not qualify for refund of any pre-paid fees. All requests will be responded to with a unique confirmation number. This confirmation number is the only acceptable proof of cancellation. Accounts may also be cancelled online through our Nexus billing and administration system at http://admin.flighthost.com/nexus.

6.2. All Flighthost LLC accounts must be paid in full before the cancellation will be considered complete.

6.3. If your account is suspended or terminated for any reason permitted by this Agreement, Flighthost LLC may, at its sole discretion, permanently delete your website contents from Flighthost LLC servers, and Flighthost LLC will not be able to reopen or restore such content.

7. Arbitration; Governing Law

7.1. Except for Flighthost LLC's compliance with take-down provisions of the DMCA or injunctive or other equitable actions initiated by Flighthost LLC pursuant to Section 5(b), if any controversy or dispute arises in connection with this Agreement, the Services or your use of Flighthost LLC's servers, such controversy or dispute shall first be presented for resolution by Flighthost LLC and you. If no resolution is reached within 7 days thereafter, then such controversy or dispute shall be resolved by binding arbitration in Delaware, Ohio, under the then-current rules of commercial arbitration of the American Arbitration Association. Each party shall select an arbitrator with expertise in computer law and the Internet, and these two arbitrators shall select the third arbitrator with such expertise. The validity, terms, performance and enforcement of this Agreement shall be governed and construed by its provisions and in accordance with the laws of the State of Ohio (without regard to conflicts of laws principles).

7.2 You hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, Ohio, for any action, suit or proceeding arising out of or relating to Section 5(b) of this Agreement and the arbitration contemplated by this Section 7.

8. Miscellaneous

You may not assign your rights and obligations under this Agreement without the prior written consent of Flighthost LLC, which may be withheld at Flighthost LLC's discretion. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of Flighthost LLC to require your performance of any provision hereof shall not affect the right to require such performance thereafter; nor shall the waiver by Flighthost LLC of a breach of any provision hereof be taken or held to be a waiver of the provision itself. Any action for any claim arising under, or in connection with, this Agreement must be commenced by you within one year after the alleged cause of action has accrued or after the date of termination of this Agreement, whichever is earlier. In the event that any provision of this Agreement is deemed unenforceable or invalid, such unenforceability or invalidity shall not affect the remainder of this Agreement. Such provision may be amended or replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the parties as reflected in the original provision. No provision of this Agreement may be amended or modified by you except by means of a written document signed or expressly assented to by Flighthost LLC. All terms and conditions of this Agreement that should by their nature survive termination of this Agreement shall so survive. This Agreement, the Online Order form, and the Flighthost LLC Acceptable Use Policy Statement, together with all amendments or modifications to any of them, constitute the complete and exclusive agreement between you and Flighthost LLC and supersede and govern all prior proposals, agreements, or other communications.

Flighthost LLC has a responsibility to ensure that each of our clients is provided with the best services we have available. While we back up files continuously, we are in no way responsible for the archiving of a site. It is the sole responsibility of the site creator to copy, back-up or archive all files that constitute a web site.

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